[London, UK] Getting small businesses to adopt new concepts or technologies like AI or Bitcoins or Virtual Reality or Augmented reality comes with a lot of justifiable resistance & reluctance. Small businesses want the solutions to:
- Solve a real-world problem
- Be repeatable & reusable
- Integrate with the as-is
- Be simple to implement
- Be affordable
- Give the control
- Be absolutely secured
Can Google Duplex meet the practical expectations of small businesses?
Say a customer wants to book a haircut appointment. Google assistant collects customers preferred date, time & service-request to call a hair salon using Google Duplex. But, the salon is holding another line or busy attending a client!
Will Duplex wait for the salon to respond or simply call the next salon in its search list?
In which case, the first salon loses business just because they couldn’t pick up the call when Duplex called in? Also, isn’t it too idealistic to remove the buyer-seller communication to confirm, cancel, reschedule appointments? Life is so much unpredictable, isn’t it so? Is there a simplex alternative?
CXONCLOUD – THE SIMPLEX ADD ON TO GOOGLE DUPLEX!
Introducing CXONCLOUD, a new voice agent built on Google Assistant for small businesses to book appointments, collect ratings, reviews & recommendations too. Let’s look at a few examples with CXONCLOUD.
A buyer or seller can change their mind on a booking for various reasons. Will Duplex know all about that to stand by one party? With CXONCLOUD in the mix, confirmations have to be initiated by the seller to the buyer through the CXONCLOUD App. This protects buyer-seller & Google Duplex as well.
Seller searching criteria
Google duplex searches sellers based on proximity, service, date & time requested by the customer. CXONCLOUD includes budget & the detailed customer experience scores of the service sellers in the search criteria to create a healthy competition. This guarantees the quality & the value of the voice search too.
Duplex calls to sellers might be engaged or go unanswered. In which case, they lose the lead. With CXONCLOUD, the opportunities are notified in parallel to all relevant sellers via the CXONCLOUD app & their business email. Only the best of the lot gets chosen, but at least they all got an opportunity to respond to the booking enquiry.
Google Duplex currently works for small businesses who do not have any way of collecting appointments digitally. With CXONCLOUD, voice assistant will work for any seller whether they use diaries or digital apps to manage their bookings.
Why just restaurants & salons?
Google Duplex currently works for salons & restaurants in a few US cities. This is sure to expand to all verticals and other cities soon. CXONCLOUD is built to work for any service sector, brick & mortar and even e-commerce businesses selling on Amazon, Shopify et al. This will really help voice assistant to roll out to all verticals faster than planned.
Duplex is rolled out to Pixel 3 phones only. With the CXONCLOUD voice agent, the capabilities can be extended to any device that runs a Google Assistant application.
Data privacy & confidentiality
CXONCLOUD speaks to the customer but doesn’t call the small business on behalf of the customer. That reduces a lot of noise around data privacy, confidentiality, GDPR et al. It makes the voice-assisted search, booking more practical & acceptable using the proven push notification via CXONCLOUD App & business email.
WHAT’S THE CATCH?
So, does the local business owner need to be on CXONCLOUD?
Yes, to avail a whole gamut of business benefits like ratings, reviews, recommendations, loyalty, rewards, referral marketing, marketing automation & customer advocacy. This is an all-in-one app for small businesses including voice search on Google Assistant.
THE TRUTH IS…
CXONCLOUD is now available on App Store, Play Store & as a Web App too. It is commercially available in English to try & buy now in the UK, U.S, Australia, New Zealand, Canada, India & Singapore. CXONCLOUD is in the beta trial with Google Assistant. It will be ready for commercial launch by early 2019. We have uncovered that the same solution can be used to extend the end-end customer experience capabilities with Alexa, Cortana & Siri.
LET’S PAINT IT TOGETHER?
CXONCLOUD is keen to collaborate with Google, Amazon, Microsoft & Apple to extend customer experience on voice assistants & smart speakers. Equally, CXONCLOUD is starting to work with public sectors, trade unions, service aggregators, online listing directories, search engines, social media to promote & encourage voice commerce for small businesses.