Loading...

Word Of Mouth Marketing Is Proven & Cost Effective But what drives the word of mouth?

It’s not your price

Customers are willing to pay 25% more for a better Customer eXperience.

It’s not your product/service

Your competitors more or less match your quality to stay in the game. Don’t they?

It’s not your promotions

If your promotions aren’t personalised, less chances they would convert.

Customer eXperience Drives Word Of Mouth But what is customer experience?

Customer eXperience is all about delighting a customer at every single interaction. For which businesses need to understand customer feedback & their loyalty in the first place. Based on which they should express their advocacy to show proactive care with the best interest of the customer. This helps build trust which spreads the word of mouth organically. Improving Customer experience is the only way to acquire & retain customers saving time, money & effort.

 

It is a MUST TO KNOW what is NOT Customer eXperience Management:

  • CXM is not a CRM.
  • CXM is not feedback collection or appointment booking.
  • CXM is not a point of sale.
  • CXM is not just loyalty or rewards or referral marketing.
  • CXM is all of the above well integrated.

How Does CXONCLOUD Help?

REDUCES CUSTOMER EFFORT SCORE

You get a White Labelled Booking App. Link your booking app to the web, social & print media. Customers can now book your services 24/7 in less than 30 seconds.

SIMPLIFIES CUSTOMER ENGAGEMENT

Manage your bookings within CXONCLOUD. Click to confirm, cancel & reschedule bookings. CXONCLOUD will instantly & automatically send out relevant emails

HELPS COLLECT & MANAGE FEEDBACK

Collect ratings in-store/online from customers.CXONCLOUD will automatically trigger instant sorry/thank you mails based on feedback score received.

MANAGES CUSTOMER LOYALTY & REWARDS

Know your business promoters, demoters & passives from CXONCLOUD. Engage your loyal customers to connect with you on social media. Reward them for their loyalty.

ENCOURAGES CUSTOMER ADVOCACY

Customer advocacy is an important aspect of CXM. Send out right announcements to right audience proactively to delight your customers like never before.

PROMOTES WORD OF MOUTH MARKETING

When you have collected the feedback to know your loyal customers, entice them to repeat & refer business with CXONCLOUD’s inbuilt referral marketing.

How It Works?

Our Pricing Is Simple.

Retail Stores

$ 39 /mo (paid annually)

Collect in-store feedback across all your departments/stores, measure customer loyalty, engage & reward loyal customers, send out proactive customer announcements & referral campaigns to spread the word of mouth in just simple clicks & fills.

e-Commerce

$ 39 /mo (paid annually)

Collect your seller feedback, product review for all fulfilled orders on your store, measure customer loyalty, engage & reward loyal customers, send out proactive customer announcements & referral campaigns to spread the word of mouth in just simple clicks & fills.

Service/Event Sellers

$ 49 /mo (paid annually)

Generate leads from all customer touch points, manage follow ups, bookings, measure customer loyalty, engage & reward loyal customers, send out proactive customer announcements & referral campaigns to spread the word of mouth in just simple clicks & fills.

Want A Consistent Customer Experience Across Your Enterprise?

Frequently Asked Questions.

Yes, it’s a hybrid app that works on IoS, Android & Web.

Absolutely. And it comes white labelled too.
If you can use a smartphone, you can customise this app. It’s all clicks & fills. No codes.
No. Your customer will either click your booking or feedback link from your website, social media pages or scan your QR code from your printed collaterals to make bookings.
Question is what you do with the feedback that you collect. CXONCLOUD will automatically analyse the feedback, give you a customer experience score, measure loyalty, give tools to engage & reward your loyal customers in just simple clicks. It’s all about what to do with the feedback instantly.
Yes. CXONCLOUD works with your existing system too. You an choose to keep your existing system as the master and feed the bookings from CXONCLOUD into it or vice versa too. We recommend keeping CXONCLOUD as the master as it can do much more than just appointment booking.
CXONCLOUD works with your visiting card, leaflets, flyers, brochures, facebook page, twitter page or any social media pages. It’s truly omnichannel & you don’t necessarily need to have a website to generate leads using CXONCLOUD.
Not a lot of customers give you Google reviews straight away. You need to understand their feedback, loyalty & then request them for a review through a loyalty campaign. When they take time to give you a review, you could reward them for their loyalty. All in simple clicks with CXONCLOUD.

Who Are We? The experience people!

CXONCLOUD is developed by Unloc Ltd. Unloc stands for Universal Language Of Customers. Unloc Ltd was founded in 2009 in London. We have been focussing on consulting, architecting & designing customer solutions for various industry verticals in the UK & beyond.

We have been behind the delight factor of these prestigious clientele.

What Our Clients Say?

Delight Your Customers Like Never Before. It’s all just simple clicks & fills!